Support

Questions about voice follow, iCloud or VoiceGlide Pro? Most answers are below. If yours isn’t, email us. We reply within two business days.

Voice follow

The script doesn’t keep up.

In iOS Settings, allow VoiceGlide to use the microphone and speech recognition. In the app, set Settings → Language to the language you are reading. In a noisy room, switch the prompter to a fixed speed.

Subscriptions

How do I cancel VoiceGlide Pro?

Open Settings on your iPhone, tap your name, then Subscriptions, and choose VoiceGlide. Cancel at least 24 hours before the renewal date. Deleting the app does not cancel the subscription. Pro stays active until the end of the paid period.

I paid but Pro is locked.

Open Settings in the app and tap Restore purchases. Use the same Apple Account you bought with. If it still doesn’t unlock, email us with the date of purchase.

How do I get a refund?

Apple handles all payments and refunds. Request one at reportaproblem.apple.com.

Scripts and videos

My scripts aren’t on my other device.

Scripts sync through iCloud. Both devices need the same Apple Account with iCloud turned on for VoiceGlide. Videos move only when Settings → Back up videos to iCloud Drive is on.

How do I delete everything I wrote?

Use Settings → Delete all scripts. This can’t be undone. See the Privacy Policy for what else stays on the device.

Remotes

How do I use a clicker, pedal or second phone?

Settings → Remote control lists each option: Bluetooth clickers and keyboards, foot pedals, game controllers, MIDI devices, a second iPhone, or any browser on the same Wi-Fi.